Refund policy

At Soft Rituals, everything we make is designed to be worn, loved, and lived in. If something isn't right, we want to hear from you.

What we cover

We offer full refunds on items that arrived damaged, defective, or incorrectly sent. We stand behind every piece; if it's our fault, we'll make it right.

How long you have

Refund requests must be submitted within 30 days of your purchase date.

How to reach us

Email us at support@softritualsco.store with your order number and a short note about the issue. We'll take it from there.

Caring for your pieces

To get the most out of your Soft Rituals gear for years to come, please follow the washing and care instructions included with your order.

Policy updates

This policy may be updated from time to time. For the most current version, feel free to reach out to us directly at support@softritualsco.store.